Return Policy

We take great pride in offering high-quality products and strive to ensure our customers are satisfied with their purchase. However, if you are not completely satisfied with your 3D crystal photo laser product, we offer a straightforward returns policy outlined below:

1. Eligibility:
– Products must be returned within 30 days from the date of purchase.
– The item must be unused, undamaged, and in its original packaging.
– Customized or personalized items may not be eligible for returns unless a manufacturing defect is present.

2. Process for Returns:
– Contact our customer service team at [insert contact details] to initiate the return process.
– Provide your order number, reason for return, and any relevant details.
– Our team will guide you on the return shipping process and address.

3. Refund or Exchange:
– Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of the return.
– If approved, you will have the option for a refund or exchange for a different product of equal value.
– Refunds will be processed to the original payment method within a specified timeframe.

4. Shipping Costs:
– Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
– Original shipping charges are non-refundable.

5. Damaged or Defective Items:
– In the rare instance of receiving a damaged or defective item, please contact us immediately with photos and details for prompt assistance.

We aim to make the returns process as simple and seamless as possible to ensure your satisfaction with our products. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team.